Help Center

Tap an available tile to move it to the tray. Collect three identical tiles to clear them. Clear every tile to complete the level. Some tiles cover others, so choosing the right order matters.

The tray can hold up to seven unmatched tiles. If all seven spaces fill before you make another match, the level ends.

• Undo moves your most recent eligible tile back to the board.
• Safe Shuffle rearranges the available tiles without restarting the level.
• Restart starts the current level again from the beginning.

1. Check that Wi-Fi or mobile data is working.
2. Close TILE CLOUD completely, then open it again.
3. In Google Play, check Payments & subscriptions → Budget & history and confirm that the transaction was completed.
4. Wait a few minutes for your items to appear.

If the items still do not appear, contact us with your Player ID, the product name, the approximate purchase time, and the Google Play order ID beginning with GPA..

Payments are processed by Google Play. Refund eligibility depends on Google Play’s policies, the nature of the purchase, and your region. You can use Google Play’s refund request page. Coins or tools from a refunded purchase may be removed from your account.

Open Google Play, select your profile picture, then choose Payments & subscriptions → Budget & history.

1. Make sure you are using the same Google Account that you previously used to sign in to Google Play Games.
2. Connect to the internet and reopen TILE CLOUD.
3. Allow a short time for your connected game data to synchronize.

If your progress or items still do not return, contact support. Include your previous Player ID if you saved it. If you made a purchase, a Google Play order ID can also help us locate the correct game account.

In the game, open Settings → Support → Player ID, then tap Copy. Paste the complete value into your support email. Do not share your Player ID publicly.

Rewards are granted only when a video finishes successfully. First, return to the game and check your coins or tools. If the reward is not there, make sure you are online, close TILE CLOUD completely, and open it again.

If a video failed to load, was closed early or showed a playback error, it was not completed and no reward will be granted. A single failed attempt is usually temporary and does not need to be reported. Contact us only if several videos finish successfully but the rewards are still missing after you reopen the game. Include your Player ID, device model and the approximate times.

This usually means that no rewarded video is currently available, or that a temporary network or playback problem occurred. Availability can vary by device, connection, region, and time. Wait and try again later. You can also switch between Wi-Fi and mobile data or reopen the game. Rewards are granted only for videos that finish successfully.

Occasional playback problems are usually temporary. Contact us only if rewarded ads consistently fail to start after several attempts, even after updating and restarting the game and using a stable internet connection.

1. Install the latest TILE CLOUD update from Google Play.
2. Restart your device.
3. Check your internet connection and available storage space.
4. If the problem continues, tell us what you were doing just before it occurred.

Open Settings → Privacy. Depending on your region and device, you may see Privacy Preferences and a control for anonymous analytics.

Open Settings → Privacy → Delete Account and confirm the warning. If you cannot access the game, use our account deletion page.